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Copyright 2025 © Mandy Zheng
Client
KONE
My Roles
UX/UI Design Intern
Duration
10 Weeks
March 2023- June 2023
Team
R&D Department Design Team
(SaaS platform, desktop & mobile )
What I did
I joined the R&D Department at KONE with a primary focus on the design projects for internal management tools, spanning both desktop and mobile platforms.
Due to NDA, I can't share specific details about my project at this time, but I would love to share the summary of my work this summer.
Developed new product design features and requirements
I was mainly involved in liaising with product managers to align new product design requirements, user flow planning, crafting low-fidelity prototypes, iterating on design solutions.
Contributed to the design system and ensure successful implementation
I also had effective collaboration with developers for design delivery and post-handoff, ensuring the implementation of the design guideline and responsive design.
Conduct stakeholder interviews and observations to inform future design solutions
Additionally, I actively worked for conducting interviews with various stakeholders, observing their usage patterns, and leveraged these insights into new designs.
My Takeaway
Onboarding:
For B2B businesses, thorough preparation is essential.
Firstly, become well-versed in the business content, including terminology (don't be shy when seeking guidance from design managers, PMs, and developers). Understanding the actual business processes will lead to more effective design.
Secondly, get acquainted with the existing design system and learn how to apply its components in various scenarios, as SaaS platforms often involve numerous components and use context..
My superpower is helping me get on board quickly: Visualization with crazy mind maps and low-fidelity designs (very draft).
To enhance my understanding of the business process, I wrapped my mind mapping and rapidly generated low-fidelity designs whenever I received a design request.
This serves a dual purpose:
help organizing my thoughts swiftly
help facilitate communication with the design manager and other collaborators to confirm my understanding and align our perspectives.
Design in progress:
Collaborate with user researchers and learn from their various user research methods, such as shadowing methods to follow users in their usage scenarios, and carefully observe their usage patterns and the influence of the usage environment on their usage habits.
Prioritize consistency, accessibility, and adaptability when conceptualizing new features.
When communicating with PMs and developers, use prototype demos and narrate problems and operations from the user's perspective, so that they can learn in a user-friendly way first. A more objective and serious approach may lead them see it from a feasibility standpoint, potentially limiting the flexibility of UX designers.
After design:
The UX designer's involvement doesn't stop when the Figma final design is handed off. Instead, maintain communication with developers to guarantee the implementation of the design, for example, the design guidelines related to responsive design, such as required redlines.