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My Role
User Experience Design Lead
User Researcher
Duration
Jan 2023- March 2023
Tools
Figma, Miro
Slack, Google Drive
Team
SCADPro Team
Deloitte Team, Client Team
(1 Senior Manager, 2 Project Manager and 1 UX Designer)
Brief
Use the government client's mobile app to modernize the airport's enrollment and arrival process by integrating intuitive app-based solutions with existing workflows, reducing applicant queues, and streamlining the user experience.
🔒 Due to NDA, I couldn’t share this project online with details, but I would love to chat about it if you send me an email!
Solution
We developed 4 features to enhance user engagement and key feature adoption.
Additionally, we took a further step by conducting a thorough accessibility review of the current product, redesigning the design system and some mobile operations to enhance accessibility.
As the UX Design Lead of this project, I closely worked on designing a feature to improve the user experience in the form-filling process.
I was involved throughout the entire product lifecycle—from research and data analysis to wireframing, user testing, design iterations, and final high-fidelity design deliverables. I also facilitated client meetings and delivered the final presentation to the Deloitte team.
To collaborate effectively with teammates from non-UX backgrounds, I initiated an ideation workshop, raising UX awareness and involving the whole team in generating design ideas, which helped the UX team advance the work stream.
Impact
Qualitative & Quantitative KPIs
Measured saved time for the team efficiency and user operation
@ User
This new design greatly reduced my confuse when filling the form and helped a lot with efficiency.
Adoption rate across brand
Measured percentage of products utilizing the scalable design system
@ Client
The redesigned design system is very clear and aesthetic, we would love to utilize this into our other mobile softwares and website.
Adoption rate in Product
Measured adoption rate of new design system
@ Client
We appreciate the redesigned design system, the components are frequently used in all other features in the APP.
What I Learned
Design audit helps with defining the gap.
Prioritizing is important in short-term work.
Accessibility & inclusiveness are essential.
Design system awareness from the start is necessary.
Make every day count.
Let's connect now and create together.
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